More than a platform, a partner in better care

Apricot adapts to your workflows, and supports your clinicians, QA team, and leadership long after launch.

“We care about our clinicians’ experience. We want to make sure they have a tool that feels actually useful and designed for them.”

Nichole Turnage

Head of Engineering

Support that doesn’t stop at implementation

From day one onward, we’re here to keep your team supported and moving forward.

Getting started with Apricot

Before your field team starts using Apricot, we’ve already spent hours with your back office learning the ins and outs of your documentation and configuring Apricot to generate non-templated responses aligned with your requirements.

We start by learning how your agency works and what your clinicians and QA team need from Apricot.

We customize workflows, prompts, service codes, interventions, goals, and training to align Apricot with your agency’s documentation requirements.

We prepare your field and office staff with implementation support, role-specific training, and ongoing guidance through adoption.

Here for you every day

Beyond onboarding, our Oklahoma-based team is here to support.

Our team of COS-C certified clinicians actively monitor Apricot to ensure quality and compliance on every chart.

Our Clinician Engagement team provides 1:1 support for clinicians and proactively monitors usage patterns to identify areas for additional support or education.

Your Customer Success Manager monitors adoption, workflow performance, and outcomes to help your agency realize lasting value from Apricot.

A dedicated, local team of technical support staff and engineers address reported issues to keep you moving.

Tools

While we’re people-first and strive to ensure your team has easy access to real human support, we also offer plenty of opportunities to self-serve if clinicians prefer.

With in-app onboarding guides and feature update alerts, your team gets the training they need in context.

A complete knowledge base with articles, videos, and best practice tips is accessible within the app.

Reach our team by email or phone whenever you need help.

FAQs

Explore out most frequently asked questions. If you can’t find the answer you’re looking for, we’re here for you.

How does Apricot ensure agencies continue to see results over time?

Several ways. Your Customer Success Manager monitors business metrics and outcomes to make sure your agency sees consistent results. Our Clinician Engagement team proactively tracks usage patterns to identify where additional support or coaching would help. A team of COS-C certified clinicians monitors documentation quality on every chart. And the platform improves continuously since clinician and QA edits feed back into our generation engine. Additionally, our product team is constantly expanding functionality. Bottom line: the longer you use Apricot, the better it gets.

How does onboarding work for new clinicians who join after go-live?

New clinicians don't start from scratch. In-app onboarding guides walk them through the platform in context, and our Clinician Engagement team is available for 1:1 support when they need a human. Most clinicians are comfortable with Apricot within their first few visits.

How long does it take to get up and running with Apricot?

Most agencies are up and running in about a month, but we don't hold anyone to a rigid timeline. Onboarding is shaped around your team's schedule, preferences, and the experience you want. We work with each agency to move at the pace that works for them.

What does a typical agency's first 90 days with Apricot look like?

Before your first clinician opens the app, Apricot's team has already spent time with your back office—learning your documentation standards, configuring the platform to your clinical pathways, and preparing your team for launch.

What is Apricot's average support response time?

Our support team typically responds within hours and agencies see most issues resolved within a few days—even if engineering support is required. We're committed to fast, human responses.